Black Screen with Guide

What Is Happening?

The TV connected to your DISH receiver is displaying a black screen or a black screen with a DISH banner, but the Program Guide will display.

black screen
black screen with banner

Why Is It Happening?

This problem is typically caused by the TV being on the wrong input, incorrectly connected cables or errors in the DISH receiver.

How Do I Fix It?

Hi, I’m Ryan. If you see a black screen on your TV, press the SAT button on your DISH remote. The SAT button may be on the side of your remote or along the top, depending on your model.

Then press the Guide button on your remote.

If the channel guide appears, then this video is for you.

If you have a black screen, but don’t see the guide, switch to this video for help.

First, use the DISH remote to turn your receiver off for 10 seconds, and then turn it back on. If the picture is still black, try pressing channel up on the remote, and then channel back down.

If the problem remains, a simple power reset will fix most technical issues.

To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag, so you can easily identify it.

If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. Together, we’ll get you back to enjoying your favorite shows in no time.

Even if your receiver isn’t working, you can still enjoy thousands of On Demand shows and movies on your computer, tablet, or phone. Simply visit dishanywhere.com or download and use the DISH Anywhere app.

Thanks for joining me, and I’ll see you next time.

Resolve this issue by selecting your equipment then completing the steps that appear below.

Choose Your Receiver Family:

Choose your receiver:

Hopper

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

    Guide button on 52.0 remote
    GUIDE button on 40.0 remote

    On-screen channel guide

  3. Try Standby Mode for 10 seconds

    Press the power button on the front of your receiver to put it in standby. (On Hopper receivers, the power button is behind the front panel on the left side.) Let the Hopper stay powered off for 10 seconds, then turn it back on.

    Power button behind front panel of a Hopper receiver
  4. Channel up and back down

    Press channel up on the DISH remote, then channel down.

    Channel buttons on 40.0 remote
    Channel buttons on 52.0 remote
  5. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

Joeys

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

    Guide button on 52.0 remote
    GUIDE button on 40.0 remote

    On-screen channel guide

  3. Try Standby Mode for 10 seconds

    Press the power button on the front of your Joey to put it in standby. Let the Joey stay powered off for 10 seconds, then turn it back on.

    Power button on the front of a Wired JoeyPower button on the front of a Wireless JoeyPower button on the front of a 4K JoeyPower button on the front of a Super Joey
  4. Channel up and back down

    Press channel up on the DISH remote, then channel down.

    Channel buttons on 40.0 remote
    Channel buttons on 52.0 remote
  5. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  6. Reset your Joey

    Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

Wally

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

    GUIDE button on 40.0 remote
    Guide button on 52.0 remote

    On-screen channel guide

  3. Try Standby Mode for 10 seconds

    Press the power button on the front of your Wally to put it in standby. Let the Wally stay powered off for 10 seconds, then turn it back on.

    Power button on front of Wally receiver
  4. Channel up and back down

    Press channel up on the DISH remote, then channel down.

    Channel buttons on 40.0 remote
    Channel buttons on 52.0 remote
  5. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

ViP Receivers

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 21.0 remote

  2. Can you see the Channel Guide?

    On your DISH remote, press the GUIDE button.

    If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

    GUIDE button
    program Guide
  3. Try Standby Mode for 10 seconds

    On the DISH remote, press the power button. Let the receiver stay powered off for 10 seconds, then turn it back on.

    Power button on 21.0 remote

  4. Channel up and back down

    Press channel up on the DISH remote, then channel down.

    Channel buttons on 40.0 remote

  5. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

Other Receivers

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 21.0 remote

  2. Can you see the Channel Guide?

    On your DISH remote, press the GUIDE button.

    If you do not see the Channel Guide, follow the Black, Blue, or Snowy Screen troubleshooting steps.

    GUIDE button
    program Guide program Guide
  3. Try Standby Mode for 10 seconds

    On the DISH remote, press the power button. Let the receiver stay powered off for 10 seconds, then turn it back on.

    Power button on 21.0 remote

  4. Channel up and back down

    Press channel up on the DISH remote, then channel down.

    Channel buttons on 21.0 remote

  5. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

 

Need Help?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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