Hi, I’m Ryan. If you see a black screen on your TV, press the SAT button on your DISH remote. The SAT button may be on the side of your remote or along the top, depending on your model.
Then press the Guide button on your remote.
If the channel guide appears, then this video is for you.
If you have a black screen, but don’t see the guide, switch to this video for help.
First, use the DISH remote to turn your receiver off for 10 seconds, and then turn it back on. If the picture is still black, try pressing channel up on the remote, and then channel back down.
If the problem remains, a simple power reset will fix most technical issues.
To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag, so you can easily identify it.
If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. Together, we’ll get you back to enjoying your favorite shows in no time.
Even if your receiver isn’t working, you can still enjoy thousands of On Demand shows and movies on your computer, tablet, or phone. Simply visit dishanywhere.com or download and use the DISH Anywhere app.
Thanks for joining me, and I’ll see you next time.