Can't Connect to Internet

What Is Happening?

The dishNET Satellite internet service will not connect.

Why Is It Happening

This problem is typically caused by an incorrect wireless network password, a wiring or configuration issue, or an error with the modem.

How Do I Fix It?

Resolve this issue by completing the steps below.

Choose whether your device is using a wired or wireless connection:

Wired Connection

  1. Try connecting to a different website

    Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.

  2. Check your data usage

    Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.

  3. Are you experiencing severe weather?

    DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather, please wait for it to clear.

  4. Power cycle your modem

    Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.

    generic power cord

    Allow the RECEIVE light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.

    The power cycle process may take up to 5 minutes to complete.

  5. Power cycle your router

    If you are using a router, unplug its power cord from the electrical outlet for 10 seconds, then plug it back in.

    generic power cord
  6. Restart your device

    Restart the device you are using to access the internet (computer, tablet, or phone).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  7. Check modem-to-wall connection

    Ensure the coax cable is hand-tight at the back of the modem and at the wall.

    coax cable
  8. Check modem-to-computer connection

    Ensure the ethernet cable is securely connected at the back of the modem and the computer.

    If you are using a router, make sure the cables connecting it to the modem and computer are secure.

Wireless Connection

  1. Try connecting to a different website

    Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.

  2. Check your data usage

    Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.

  3. Are you experiencing severe weather?

    DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather, please wait for it to clear.

  4. Power cycle your modem

    Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.

    generic power cord

    Allow the RECEIVE light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.

    The power cycle process may take up to 5 minutes to complete.

  5. Power cycle your router

    If you are using a router, unplug its power cord from the electrical outlet for 10 seconds, then plug it back in.

    generic power cord
  6. Restart your device

    Restart the device you are using to access the internet (computer, tablet, or phone).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  7. Confirm correct network and password

    Check your device (computer, phone, or tablet) to ensure you are connecting to your dishNET home network. Verify that the wireless password you are using is correct (case sensitive).

  8. Check modem-to-wall connection

    Ensure the coax cable is hand-tight at the back of the modem and at the wall.

    coax cable
  9. Try another wireless device

    Try to connect another wireless device to your dishNET home network. If successful, the problem lies with the original device; please contact the manufacturer of that device. Otherwise, continue to the next step.

 

Need Help?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

Call 800-333-3474

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