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The dishNET Satellite internet service will not connect.
This problem is typically caused by an incorrect wireless network password, a wiring or configuration issue, or an error with the modem.
Resolve this issue by completing the steps below.
Choose whether your device is using a wired or wireless connection:
Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.
Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.
DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather, please wait for it to clear.
Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.
Allow the RECEIVE light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.
The power cycle process may take up to 5 minutes to complete.
If you are using a router, unplug its power cord from the electrical outlet for 10 seconds, then plug it back in.
Restart the device you are using to access the internet (computer, tablet, or phone).
The restart process may take up to 5 minutes to complete.
Ensure the coax cable is hand-tight at the back of the modem and at the wall.
Ensure the ethernet cable is securely connected at the back of the modem and the computer.
If you are using a router, make sure the cables connecting it to the modem and computer are secure.
Check your device (computer, phone, or tablet) to ensure you are connecting to your dishNET home network. Verify that the wireless password you are using is correct (case sensitive).
Try to connect another wireless device to your dishNET home network. If successful, the problem lies with the original device; please contact the manufacturer of that device. Otherwise, continue to the next step.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
You have indicated that you would like to remove programming from your account. As a valued customer, you are eligible to receive the following programming package offer. To accept the offer, click Continue.