Welcome to DISH!

Whenever you start a new service, you're going to have questions – so we've made it our priority to answer them for you. This page includes information on your equipment, programming, and billing, so you can get the most out of your DISH service right away!

Featured Videos

Hi, I’m Ryan. To enjoy Video On Demand, Netflix, and other apps on your DISH Hopper, your receiver has to be connected to the internet.

There are two easy ways to make a connection.

The first is by connecting an Ethernet cable from your router to your Hopper.

The second way is to connect your Hopper to your home Wi-Fi.

To do this, from your Hopper’s Menu, select the Settings tile and then the Internet tile.

Select “Wireless Setup,” and then “Wi-Fi Setup Wizard.”

Follow the onscreen prompts to choose your network and enter your network password to establish a connection.

Thanks for watching, and I’ll see you next time.

Hi, I’m Ryan. If you want your remote to control functions like volume on your TV or another device, then this video is for you! The process is easy.

From your Hopper’s Menu, select “Settings.”

Select “Remote Control.”

Arrow to and select the desired device.

From there, select the pairing wizard.

Select your device brand, and then select “Next.”

Your Hopper will begin testing a pairing code for your device brand.

To test the code, press the Volume Up button on your remote. If you are programming to a device other than your TV, press the power button.

If the remote works, select “Finished.”

If the remote does not work, select “Try Next Code.”

Repeat to test additional codes until you find the correct one for your device.

Thanks for watching, and I’ll see you guys next time.

Hi, I’m Nadine.

DISH’s voice remote was designed to simplify your TV experience with your Hopper or Joey receiver. Let’s go over a few features that will allow you to get the most of your DISH service.

Voice control is one of my favorite features of this remote. That’s because all I have to do is speak a voice command to do pretty much anything I want with my receiver.

To use voice control, press and hold the voice button. If this is the first time you’re using voice control, follow the onscreen prompts to enable the feature, and then press the voice button again.

If you want to find something, say a show or movie title, actor, or sports team, and then release the voice button. Your receiver will take you to the content directly or display a list of results – simply choose the one you want!

You can also use voice commands to quickly jump to favorite parts of your receiver. For example, if you have a Hopper 3 or Hopper with Sling, just say “Open Netflix” to open the Netflix app or “YouTube” to open the YouTube app. Or say “Go to On Demand” to find great movies and shows.

Or you can say a specific channel like “ESPN” or “Hallmark” to be taken directly to that channel.

Since the Google Assistant is built-in, you can also use voice commands to find the weather or traffic in your area. Manage tasks like adding appointments to your calendar or items to your shopping list. Or get information on an actor, the score of the game, recipes, and more. You can even turn on the smart-home devices like your living room lights.

Press and hold the Back button to get back to live TV from any menu. Or press and hold the Info button to get help on any screen.

Another handy feature of the remote are these diamond buttons at the bottom, as they let you perform shortcuts in just a click. Press and hold the diamond button, and choose what you want to do with it from the list onscreen.

You can turn closed captioning on and off, launch Netflix, turn on Picture-in-Picture, and more.

Finally, if you ever lose the remote, you can easily find it by pressing the Locate Remote button on the front of your receiver. Just follow the beeping sound to find it!

Just a friendly reminder that your receiver needs to be connected to the internet to enjoy voice control. For a full list of commands, visit dishvoiceremote.com.

Thanks for watching, and I’ll see you next time!

Hi, I’m Megan. I’m sure one of the reasons you got your Hopper is because it provides conflict-free TV with 500 HD hours of recording space. Let me show you how to start using that space by recording all your favorite shows.

It’s simple. If you have a voice-activated remote, simply press the microphone button and speak the show you want. You can also press the Options button to perform a text search.

If you don’t have a voice-activated remote, press the Search button on your remote instead.

The most popular searches will automatically populate on the right. If you don’t see what you want listed, using your remote, select the letters of the show you want to record on the keypad.

As soon as you enter a letter, results will start filtering. Once you see your show, enter the number that displays next to it on your remote’s number pad to select it. Or you can use the arrow buttons on your remote to scroll over and select it.

Select the record option along the lower left.

Your Hopper will default to recording new episodes and reruns.

To change this, press the Select button on your remote and choose a recording option from the dropdown.

On this screen, you can also edit when you want the recording to start and end, how many recordings to keep, and more.

Once you’ve made all of your selections, you’re done! Your recording is set!

Thanks for watching, and I’ll see you next time.

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Your Account

Create a MyDISH account to make payments, change your programming, and more.

Learn about your bill and see ways to pay.

Looking for even more information?

Download the Welcome to DISH guide for your receiver to get all the details.

Hopper 3 & Hopper with Sling | Hopper | Hopper Duo | Wally


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