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Channels are missing from the guide and/or a "Programming Not Authorized" error is displaying (005, 013, or 014).
This problem is typically caused by out-of-date information in the DISH receiver or a receiver error.
Resolve this issue by completing all the steps below:
If they are still not working, please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
You have indicated that you would like to remove programming from your account. As a valued customer, you are eligible to receive the following programming package offer. To accept the offer, click Continue.