Same Audio and Video on Two TVs

What Is Happening?

The same audio and video is displaying on both TVs.

Why Is It Happening?

This problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

How Do I Fix It?

Select your receiver, then complete all the steps below to resolve the issue.

Choose Your Receiver Family:

Choose your receiver:

Hopper

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 40.0 remote
    SAT Button on 52.0 remote
  2. Check for a shared tuner

    Press the red color button or the Options button (depending on your remote type below) to view the TV Activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

    To watch separate programs you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively you may watch previously recorded events or On Demand.

    Options button on 52.0 remote
    Red button on 40.0 remote

    TV Activity menu with list of all tuners

  3. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    reset button on front of receiver
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

Joeys

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 40.0 remote
    SAT Button on 52.0 remote
  2. Check for a shared tuner

    Press the red color button or the Options button (depending on your remote type below) to view the TV Activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

    To watch separate programs you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively you may watch previously recorded events or On Demand.

    Options button on 52.0 remote
    Red button on 40.0 remote

    TV Activity menu with list of all tuners

  3. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    reset button on front of receiver
  4. Reset your Joey

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    reset button on front of receiver
  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

ViP Receivers

  1. Is there a DISH receiver in one of the rooms?

    If there is a DISH receiver in one of the rooms where the problem exists, go to that room and troubleshoot with the steps below.

    If there is no receiver in either room, reprogram your remote by following instructions for Other Remote to Receiver Using New Address.

  2. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 21.1 remote
  3. Verify that the DISH receiver is in Dual Mode

    On the front panel of the DISH receiver, the Mode light should be lit under the two overlapping squares.

    If the light is under the single square, press the Mode button. If the light is still under the single square, press the Mode button two times in a row.

    dual mode indicator light and mode button
  4. If using RCA cables, ensure correct ports

    If you are using RCA cables (shown below), ensure they are inserted in the correct column of ports.

    If you are not using RCA cables, continue with the next step.

    red, white and yellow RCA cables
    TV 1 RCA video ports on back of receiver
  5. Go to the other room

    Go to the other room which is experiencing the problem. It should be the room that has no DISH receiver.

  6. Try the default TV2 channels

    Use buttons on the TV itself or the original TV remote to change the TV channel to 60. If no DISH picture appears, try channel 73.

  7. Return to the room with the DISH receiver

    Go back to the room with the DISH receiver which is experiencing this problem.

  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  9. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

Other Receivers

  1. Is there a DISH receiver in one of the rooms?

    If there is a DISH receiver in one of the rooms where the problem exists, go to that room and troubleshoot with the steps below.

    If there is no receiver in either room, reprogram your remote by following instructions for Other Remote to Receiver Using New Address.

  2. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 21.1 remote
  3. Verify that the DISH receiver is in Dual Mode

    On the front panel of the DISH receiver, the Mode light should be above the word Single.

    If the light is under the word Single, press the MODE button. If the light is still under the word Single, press the MODE button two times in a row.

    dual mode indicator light and mode button
  4. If using RCA cables, ensure correct ports

    If you are using RCA cables (shown below), ensure they are inserted in the correct column of ports.

    If you are not using RCA cables, continue with the next step.

    red, white and yellow RCA cables
    TV 1 RCA video ports on back of receiver
  5. Go to the other room

    Go to the other room which is experiencing the problem. It should be the room that has no DISH receiver.

  6. Try the default TV2 channels

    Use buttons on the TV itself or the original TV remote to change the TV channel to 60. If no DISH picture appears, try channel 73.

  7. Return to the room with the DISH receiver

    Go back to the room with the DISH receiver which is experiencing this problem.

  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  9. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

322

  1. Is there a DISH receiver in one of the rooms?

    If there is a DISH receiver in one of the rooms where the problem exists, go to that room and troubleshoot with the steps below.

    If there is no receiver in either room, reprogram your remote by following instructions for Other Remote to Receiver Using New Address.

  2. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 21.1 remote
  3. If using RCA cables, ensure correct ports

    If you are using RCA cables (shown below), ensure they are inserted in the correct row of ports.

    If you are not using RCA cables, continue with the next step.

    red, white and yellow RCA cables
    TV 1 RCA video ports on back of receiver
  4. Go to the other room

    Go to the other room which is experiencing the problem. It should be the room that has no DISH receiver.

  5. Try the default TV2 channels

    Use buttons on the TV itself or the original TV remote to change the TV channel to 60. If no DISH picture appears, try channel 73.

  6. Return to the room with the DISH receiver

    Go back to the room with the DISH receiver which is experiencing this problem.

  7. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  8. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

ViP Receivers

  1. Reprogram the remote in only one room

    Reprogram the remote in only one of the rooms experiencing this problem by following instructions for Other Remote to Receiver Using New Address.

  2. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474
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