Slow Internet Speed

What Is Happening?

The dishNET Satellite internet service is slow.

Why Is It Happening

This problem is typically caused by a data overage, wireless interference, or an error in the modem or computer.

How Do I Fix It?

Resolve this issue by completing the steps below.

  1. Check your data usage

    Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.

  2. Are you experiencing severe weather?

    DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.

  3. Test your speed

    Navigate to speedtest.googlefiber.net and wait for the speed test to complete.

    Make a note of your speed and continue with the troubleshooting steps below, retesting after each step to see if the speed has improved.

    screenshot of speed test website
  4. Power cycle your modem

    Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.

    Allow the Receive light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.

    The power cycle process may take up to 5 minutes to complete.

    generic power cord
  5. Power Cycle your router

    If you are using a router, unplug its power cord from the electrical outlet for 10 seconds then plug it back in.

  6. Restart your device

    Restart the device you are using to access the internet (computer, tablet, or phone).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  7. Delete temporary internet files

    Delete temporary internet files from your web browser.

    PC: on the keyboard press Ctrl + Shift + Delete, then select Clear or Empty.
    Mac: on the keyboard press Command + Shift + Delete, then select Clear or Empty.

    If these keyboard shortcuts don't work, try our more detailed instructions for deleting temporary internet files.

  8. Try a different browser

    Load a few web pages using a different web browser such as Firefox, Internet Explorer or Chrome. If the pages load quickly, continue using the working browser; the problem is with the browser you were using originally.

    If you do not have another web browser, continue with the next step

    chrome browser icon safari browser icon firefox browser icon microsoft edge browser icon microsoft internet explorer browser icon

 

Need Help?

Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

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