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The dishNET Satellite internet service is slow.
This problem is typically caused by a data overage, wireless interference, or an error in the modem or computer.
Resolve this issue by completing the steps below.
Make sure that you have not reached or exceeded your monthly data allowance. If you have, you can purchase additional data or contact us to upgrade to a higher plan.
DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.
Navigate to speedtest.googlefiber.net and wait for the speed test to complete.
Make a note of your speed and continue with the troubleshooting steps below, retesting after each step to see if the speed has improved.
Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.
Allow the Receive light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.
The power cycle process may take up to 5 minutes to complete.
If you are using a router, unplug its power cord from the electrical outlet for 10 seconds then plug it back in.
Restart the device you are using to access the internet (computer, tablet, or phone).
The restart process may take up to 5 minutes to complete.
Delete temporary internet files from your web browser.
PC: on the keyboard press Ctrl + Shift + Delete, then select Clear or Empty. Mac: on the keyboard press Command + Shift + Delete, then select Clear or Empty.
If these keyboard shortcuts don't work, try our more detailed instructions for deleting temporary internet files.
Load a few web pages using a different web browser such as Firefox, Internet Explorer or Chrome. If the pages load quickly, continue using the working browser; the problem is with the browser you were using originally.
If you do not have another web browser, continue with the next step
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
You have indicated that you would like to remove programming from your account. As a valued customer, you are eligible to receive the following programming package offer. To accept the offer, click Continue.