Looking for Hopper (Error 1303)

What Is Happening?

A "Looking for Hopper" error (1303) is displaying

screen showing Attention 1303 pop-up

Why Is It Happening?

This problem is typically caused by communication errors between the Joey and Hopper.

How Do I Fix It?

Hi, I’m Nadine. If you see code 1303 in the pop-up in the upper-right corner of your screen, it means that your Joey is having trouble communicating with its Hopper. If you don’t see this message, you may be experiencing another issue. Check out our other support videos on YouTube or mydish.com for assistance.

Let’s start troubleshooting.

First, have you moved your receiver for any reason?

If so, move it back to its original location and ensure all cables are connected correctly to your receiver and TV, so you can get back to watching your shows.

If you want to move your receiver to a new room, give us a call at 1-800-333-3474 and we’ll get one of our techs to come out and help.

Otherwise, go to the room where your Hopper is located, and ensure it is plugged into an electrical outlet. If your power cord is plugged into a power strip, ensure that the strip is turned on.

If you have a Wireless Joey, ensure the Access Point is plugged in and has a green light on the front indicating that it’s on. If the Access Point will not power on, give us a call at 1-800-333-3474.

If you don’t have an Access Point, or if you do and it’s powered on, go to the room where your Joey is located, and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or press Menu twice if your remote looks like this. Then scroll down and select “Whole Home.”

Use the arrow buttons to highlight your Hopper and press “Select” twice. If your Hopper is not listed, skip this step. The linking process may require up to a minute to take effect.

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, a simple power reset will fix most technical issues. To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it.

If you’re unable to easily reach your power cord, press the reset button on the front of the receiver, or hold down the Power button for 10 seconds. It’s also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.

If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We’d be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.

Even if your receiver isn’t working, you can visit dishanywhere.com or download the DISH Anywhere app to watch shows on your computer, tablet, or phone.

Thanks for joining me, and I’ll see you next time.

Resolve this issue by completing all the steps below:

  1. Has your Hopper or Joey been moved or cables changed?

    DISH receivers need to be in the original location where our technician installed it. If you've changed the cable connections or moved the receiver, you have two options:

    You can move the DISH receiver and cables back to their original configuration.
    If you need the receiver to be installed at the new location, contact us.

    Back of DISH receiver Back of DISH Joey receiver
  2. Ensure Access Point has power (Wireless Joey only)

    If you have a Wireless Joey, check the Access Point by the Hopper; make sure it is powered on.

    If the Access Point will not power on, contact us.

    If you don't have a Wireless Joey then you won't have an Access Point, so don't worry about this step.

  3. Access Whole Home screen on the Joey

    Press the Guide button on your DISH remote.

    Guide button on 52.0 remote
    Guide button on 40.0 remote

    Program Guide on screen, with DISH logo in upper left corner

    If your remote has a HOME button, press HOME three times. If your remote has a MENU button instead, press MENU two times.

    Scroll down to Whole Home.

    Home button on 52.0 remote (first button in first row of four buttons)
    Menu button on 40.0 remote

    Whole Home Diagnostics menu on screen

  4. Link to the Hopper

    Under Detected Devices, scroll down to the Hopper this Joey should be linked to then press Select on the DISH remote.

    If the Hopper isn't listed under Detected Devices, skip this step.

    list of detected devices
  5. Reset your Hopper

    Go to the room with the main Hopper receiver. On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    Reset button on front of receiver
  6. Reset your Joey

    Go to the room with the smaller Joey receiver. On the front of the Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    Reset button on front of Joey
  7. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

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