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You see only a black screen when trying to watch Live TV or DVR Recordings on DISH Anywhere.
This issue often occurs when your internet speed is not fast enough to stream.
This issue may also be caused be a problem with DISH Anywhere or with the device you are using to watch content on DISH Anywhere.
Resolve this issue by completing the steps below:
Try changing the video resolution to SD or SQ.
Try selecting another show or recording to see if it experiences the same issue.
If you are on a phone or tablet, close the DISH Anywhere app and then re-open it. If you are on a computer, refresh dishanywhere.com.
Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
The reset process may take up to 5 minutes to complete.
Restart the device you are using to access the internet (computer, phone, tablet, etc).
The restart process may take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
You have indicated that you would like to remove programming from your account. As a valued customer, you are eligible to receive the following programming package offer. To accept the offer, click Continue.