Receiver is Offline

What Is Happening?

A "Receiver Offline" or "Waiting for Receiver to Come Online" error message is appearing in DISH Anywhere.

Why Is It Happening?

This issue usually occurs if your DISH receiver is not connected to the internet, or if the device you are using for DISH Anywhere cannot detect a connection from the receiver.

How Do I Fix It?

Resolve this issue by completing the steps below:

  1. On your DISH Receiver, do any error messages appear?

    If you see any error messages on your receiver, please contact us for further assistance. This could indicate the problem is at the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.

    error message on DISH receiver
  2. Check if the device you're using for DISH Anywhere is supported

    See the requirements for using DISH Anywhere.

  3. Check if your receiver is compatible with the Live TV and DVR functionality of DISH Anywhere

    Compatible receivers include Hopper 3 and Hopper with Sling. If you have a ViP 722, ViP 722k, or the original Hopper receiver, you can also access this functionality if your receiver has a Sling Adapter. Learn more about the Sling Adapter.

    Not sure which receiver you have? The name of your receiver can be found on its front panel, on the left-hand side. You can also reference our receiver overview page to help identify your receiver.

    DISH Hopper 3 receiver
  4. Check if you're using the correct interface for your device

    Are you using a phone or tablet? Make sure you're using the DISH Anywhere app. Learn how to download the DISH Anywhere app on your device. Please note that is not supported on iOS or Android – you must use the DISH Anywhere app on these devices.

    dish anywhere app icon

    Are you using a computer? Make sure you've entered into your browser's address bar.

    enter in browser URL bar
  5. Check if you're using the correct receiver on DISH Anywhere

    If you have more than one receiver, you must select the one you want to use with DISH Anywhere. Learn how to select the receiver you want to use with DISH Anywhere.

    DISH Hopper 3 receiver
  6. Check if your receiver is connected to the internet

    Learn how to connect your receiver to the internet.

  7. Restart your device

    Once your device has finished restarting, re-open DISH Anywhere and determine if the error message still appears.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  8. Reset your receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for DISH receiver
  9. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

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