What Is Happening?

The dishNET Wireline internet service will not connect.

Why Is It Happening

This problem is typically caused by an incorrect wireless network password, a wiring or configuration issue, or an error with the modem.

How Do I Fix It?

Resolve this issue by completing the steps below.

NOTE: Never push the modem reset button unless directed to do so by a DISH technical support representative.

Choose whether your device is using a wired or wireless connection:

Wired Connection

  1. Try connecting to a different website

    Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.

  2. Power cycle your modem

    Unplug the power cable from the back of the modem for 10 seconds, then plug it back in.

    Wait 2 minutes for the power to be restored. If the modem lights to not come on, troubleshoot the power issue.

    generic power cord
  3. Check the modem lights

    Make sure the Power, DSL and Internet lights are green. If any of the lights are not green, contact us.

    Power:
    power indicator light on modem
    DSL:
    DSL indicator light on modem
    Internet:
    internet indicator light on modem
  4. Restart your device

    Restart the device you are using to access the internet (computer, phone, tablet, etc).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  5. Check modem-to-wall connection

    Ensure the phone cord is securely connected at the wall jack and the DSL port on the back of your modem.

    There should not be a DSL filter between your wall jack and your modem. If there is, remove it.

  6. Check modem-to-computer connection

    Ensure the ethernet cable is securely connected at the back of the modem and the computer.

  7. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474

Wireless Connection

  1. Try connecting to a different website

    Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.

  2. Power cycle your modem

    Unplug the power cable from the back of the modem for 10 seconds, then plug it back in.

    Wait 2 minutes for the power to be restored. If the modem lights to not come on, troubleshoot the power issue.

    generic power cord
  3. Check the modem lights

    Make sure the Power, DSL and Internet lights are green. If any of the lights are not green, contact us.

    Power:
    power indicator light on modem
    DSL:
    DSL indicator light on modem
    Internet:
    internet indicator light on modem
  4. Restart your device

    Restart the device you are using to access the internet (computer, phone, tablet, etc).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  5. Confirm correct network and password

    Check your device to ensure you are connecting to your dishNET home network. Verify that the wireless password you are using is correct (case sensitive).

    If you are unsure of your wireless network name or password, look on your modem for the default name and password.

  6. Check modem-to-wall connection

    Ensure the phone cord is securely connected at the wall jack and the DSL port on the back of your modem.

    There should not be a DSL filter between your wall jack and your modem. If there is, remove it.

  7. Try another wireless device

    Try to connect another wireless device to your dishNET home network. If successful, the problem lies with the original device; please contact the manufacturer of that device. Otherwise, continue to the next step.

  8. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474
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