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The dishNET Wireline internet service will not connect.
This problem is typically caused by an incorrect wireless network password, a wiring or configuration issue, or an error with the modem.
Resolve this issue by completing the steps below.
NOTE: Never push the modem reset button unless directed to do so by a DISH technical support representative.
Choose whether your device is using a wired or wireless connection:
Open a web browser and try to connect to another website. If the other website loads, troubleshoot Certain Web Pages Do Not Load.
Unplug the power cable from the back of the modem for 10 seconds, then plug it back in.
Wait 2 minutes for the power to be restored. If the modem lights to not come on, troubleshoot the power issue.
Make sure the Power, DSL and Internet lights are green. If any of the lights are not green, contact us.
Restart the device you are using to access the internet (computer, phone, tablet, etc).
The restart process may take up to 5 minutes to complete.
Ensure the phone cord is securely connected at the wall jack and the DSL port on the back of your modem.
There should not be a DSL filter between your wall jack and your modem. If there is, remove it.
Ensure the ethernet cable is securely connected at the back of the modem and the computer.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Check your device to ensure you are connecting to your dishNET home network. Verify that the wireless password you are using is correct (case sensitive).
If you are unsure of your wireless network name or password, look on your modem for the default name and password.
Try to connect another wireless device to your dishNET home network. If successful, the problem lies with the original device; please contact the manufacturer of that device. Otherwise, continue to the next step.
You have indicated that you would like to remove programming from your account. As a valued customer, you are eligible to receive the following programming package offer. To accept the offer, click Continue.