Slow Internet Speed

What Is Happening?

The dishNET Wireline internet service is slow.

Why Is It Happening

This problem is typically caused by wireless interference or an error in the modem or computer.

How Do I Fix It?

Resolve this issue by completing the steps below.

NOTE: Never push the modem reset button unless directed to do so by a DISH technical support representative.

  1. Test your speed

    Navigate to www.speedtest.centurylink.net and follow the instructions in the "1. Before" tab. When ready, click "2. Speed Test" and "Begin Test". Wait for the speed test to complete.

    Your speed should be at least 80% of your package speed. You can see which package you have in My Internet.

    If your speed is lower than 80% of your package speed, continue with the troubleshooting steps below, retesting your speed after each step.

    screenshot of SpeedTest website
  2. Power cycle your modem

    Unplug the power cable from the back of the modem for 10 seconds, then plug it back in.

    Wait 2 minutes for the power to be restored. If the modem lights to not come on, troubleshoot the power issue.

    generic power cord
  3. Check the modem lights

    Make sure the Power, DSL and Internet lights are green. If any of the lights are not green, contact us.

    Power:
    power indicator light on modem
    DSL:
    DSL indicator light on modem
    Internet:
    internet indicator light on modem
  4. Restart your device

    Restart the device you are using to access the internet (computer, tablet, or phone).

    The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  5. Delete temporary internet files

    Delete temporary internet files from your web browser.

    PC: on the keyboard press Ctrl + Shift + Delete, then select Clear or Empty.
    Mac: on the keyboard press Command + Shift + Delete, then select Clear or Empty.

    If these keyboard shortcuts don't work, try our more detailed instructions for deleting temporary internet files.

  6. Try a different browser

    Try to load the web page using a different web browser such as Firefox, Internet Explorer or Chrome. If the page loads, continue using the working browser; the problem is with the browser you were using originally.

    If you do not have another web browser, continue with the next step.

    chrome browser icon safari browser icon firefox browser icon microsoft edge browser icon microsoft internet explorer browser icon
  7. Are you connected wirelessly?

    Factors such as signal interference in the home can influence wireless internet speeds. If you are connected wirelessly, try connecting your device directly to your modem using an ethernet cable if possible.

    example Wi-Fi icon on most computers
  8. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Call 800-333-3474
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